Privacy Policy

This Privacy Policy explains how Diffie handles personal information when you visit diffie.ai, create an account, run tests through the Diffie platform, or otherwise interact with our services.

Effective date: March 9, 2026

1. Scope

This Privacy Policy applies to the Diffie marketing website, hosted applications, dashboards, APIs, and related support or sales interactions that link to or reference this policy.

When we use the terms “Diffie,” “we,” “our,” or “us,” we mean the team operating the Diffie service. When we use the terms “you” or “your,” we mean the person or organization using the service.

2. Information We Collect

We may collect the following categories of information:

  • Account and contact information. This may include your name, work email address, company name, login details, and information you submit when booking a demo, requesting support, or signing up for a plan.
  • Service inputs. This may include application URLs, prompts or plain English test instructions, login credentials you choose to provide for testing, environment details, CI configuration data, and other information necessary to run the Diffie service.
  • Test artifacts and operational data. This may include generated test cases, execution logs, screenshots, browser recordings, traces, run history, and debugging metadata produced while the service is operating.
  • Usage and device information. This may include IP address, browser type, device information, referring URLs, pages viewed, timestamps, and interaction data collected through cookies or similar technologies.
  • Communications. This may include messages you send us, survey responses, and records of support, sales, or feedback conversations.

3. How We Use Information

We use information we collect to:

  • Provide, maintain, and improve the Diffie website and testing platform.
  • Authenticate users, create accounts, and manage subscriptions or workspace access.
  • Generate tests, run browser sessions, store results, and provide debugging or replay features.
  • Respond to inquiries, provide customer support, and send important service notices.
  • Protect the service, detect abuse, investigate incidents, and enforce our terms.
  • Analyze product usage, performance, and reliability, including through aggregated or de-identified analytics.
  • Comply with applicable laws, lawful requests, and regulatory obligations.

4. AI and Automated Processing

Diffie uses automated systems to interpret prompts, explore applications, generate tests, and summarize test outcomes. In providing those features, we may process service inputs and test artifacts through third-party infrastructure or model providers that help us operate the service.

We do not sell your personal information. If we use service data to improve Diffie, we do so in a manner consistent with this Privacy Policy, our customer commitments, and applicable law.

5. How We Share Information

We may share information in the following situations:

  • Service providers. With vendors that help us host, secure, analyze, support, or operate the service.
  • Integrations and your instructions. When you connect third-party tools such as CI systems, authentication providers, or communication tools, we may share data as needed to complete the requested workflow.
  • Legal and safety reasons. When required by law or when reasonably necessary to protect rights, safety, and the integrity of the service.
  • Business transactions. In connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to customary confidentiality protections.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce our agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

If you request deletion of your account, we will take reasonable steps to delete or anonymize your information, unless we need to retain certain data for security, legal, billing, or legitimate business reasons.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No system is perfectly secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or restrict some processing. You may also opt out of non-essential marketing communications at any time.

To exercise a privacy request, contact us at [email protected].

9. International Transfers

Diffie and its service providers may process information in countries other than your own. Where required, we will use appropriate safeguards for cross-border data transfers.

10. Children’s Privacy

The Diffie service is designed for business and developer use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version here and revise the effective date above. Your continued use of the service after an update becomes effective means the updated policy will apply.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at [email protected].